Privacy Policy

Effective Date: 05/01/2026

Company Name: One Source Home Health 

Address: 850 W. Bartlett Rd, 5C, Bartlett, IL 60103

Phone: (630) 855-6347; (630) 586-7171; (630) 586-7172 

Fax:  (630) 855-6359

1. Introduction

One Source Home Health is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, store, share, and secure your data in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Illinois state laws.

2. Information We Collect

We may collect the following types of information:

•     Full name, address, phone number, and email
•     Medical history, treatment records, and physician referrals
•     Insurance and billing information
•     Emergency contact details
•     Website usage data (e.g., IP address, browser type, pages visited)
 

3. How We Use Your Information

We use your information to:

•     Provide personalized home health services
•     Coordinate care with licensed healthcare professionals
•     Process billing and insurance claims
•     Respond to inquiries and provide customer support
•     Improve website functionality and service delivery
•     Comply with legal and regulatory requirements

4. How We Store Your Information

Your information is stored securely in both electronic and physical formats. We retain data only as long as necessary for service delivery, legal compliance, or regulatory obligations. All medical records are maintained in accordance with HIPAA and Illinois Department of Public Health guidelines.

5. How We Share Your Information

 We may share your information with:

Licensed healthcare providers involved in your care

•     Insurance companies and billing partners
•     Government agencies when required by law
•     Technology vendors who support our operations

We do not sell or rent your personal information to third parties.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.

6. How We Secure Your Information

We use administrative, technical, and physical safeguards to protect your data, including:

•     Secure electronic health record systems
•     SSL encryption for online transactions
•     Role-based access controls
•     Staff training on HIPAA compliance and confidentiality

7. Website Cookies and Internet Advertising

Our website may use cookies and third-party analytics tools to enhance user experience. These tools collect anonymous data such as browser type and pages visited. You may disable cookies through your browser settings. We do not use targeted advertising or share data with advertisers.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before submitting any personal information.

9. Your Health Information Rights

Under HIPAA, you have the following rights:

•     Right to Request Restrictions
•     Right of Access to Personal Health Information
•     Right to Request Amendments
•     Right to an Accounting of Disclosures
•     Right to Request Confidential Communications
•     Right to Be Notified in the Event of a Breach
•     Right to Revoke Authorization

10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date. We encourage you to review the policy regularly.

11. Contact Us

For questions, concerns, or data requests, please contact:

Address: 850 W. Bartlett Rd, 5C, Bartlett, IL 60103

Office: (630) 855-6347;  (630) 586-7171; (630) 586-7172 

Fax: (630) 855-6359

Email: info@onesourcehhc.com

Notice of Privacy Practices

Purpose of This Notice

This Notice explains how your medical information may be used and disclosed, and how you can access it. We are required by law to protect your health information and inform you of your rights.

How We May Use and Disclose Your Health Information

We may use or share your health information for:

•     Treatment: Coordinating care with doctors, nurses, therapists, and other providers
•     Payment: Billing you, your insurance, or other payers
•     Healthcare Operations: Quality improvement, audits, staff training, and administrative functions
•     Legal Requirements: Reporting to public health authorities, law enforcement, or courts when required
•     Other Uses: Only with your written authorization, which you may revoke at any time

Your Rights

You have the right to:

•     Request restrictions on how your information is used or shared
•     Access your records and request copies
•     Request amendments to correct inaccurate information
•     Receive an accounting of disclosures
•     Request confidential communications
•     Be notified of a breach affecting your data
•     Revoke authorization for previously approved disclosures

Our Responsibilities

We are required to:

•     Maintain the privacy of your health information
•     Provide this Notice and follow its terms
•     Notify you of any breach
•     Update this Notice as needed

Changes to This Notice

We may revise this Notice. Updates will be posted on our website and available upon request.

Questions or Complaints

If you have concerns about our privacy practices or wish to file a complaint, you may contact:

Illinois Department of Public Health 

Division of Health Care Facilities and Programs

525 West Jefferson Street, 2nd floor Springfield, IL 62761

Phone: (217) 782-4977

Website: https://dph.illinois.gov